1. Business Operations: Milestone Traders Pty Ltd operates as a wholesale and retail supplier of tiles, Stones, pavers, hybrid flooring in Brisbane, Australia, trading under the name Milestone Tiles Hub

2. Compliance with Local Regulations: All transactions, services, and operations conducted by Milestone Traders Pty Ltd are subject to the laws and regulations of Queensland, Australia. The company adheres strictly to all applicable rules and guidelines set forth by the Queensland government.

3. Validity of Terms and Conditions: All terms and conditions stated by Milestone Traders Pty Ltd, including those related to order confirmation, delivery, payment, product quality, breakage, and returns, are valid and enforceable in accordance with Queensland government laws.

4. Changes to Terms and Conditions: Milestone Traders Pty Ltd reserves the right to update or modify these terms and conditions at any time, in compliance with local regulations. Customers are encouraged to review the terms periodically to stay informed about any changes.

5. Acceptance of Terms: By engaging in any business transaction with Milestone Traders Pty Ltd, you agree to abide by these terms and conditions, as governed by the laws of Queensland, Australia.

By purchasing from or conducting business with Milestone Traders Pty Ltd, you acknowledge and accept these terms and conditions.

PRICING

1. All prices listed are inclusive of GST and ex-warehouse, based in Acacia Ridge 4110, QLD. Milestone Tiles Hub reserves the right to change pricing at any time with or without prior notice.
2. While we strive to maintain consistent pricing, prices may be subject to change due to variations in import costs, foreign exchange rates, and freight charges.
3. Milestone Tiles Hub uses third-party transport providers for deliveries and cannot be held responsible for any delays, damage, or losses once goods leave our warehouse.

Tile Quality and Shade Variance

1. Product Quality: Milestone Tiles Hub ensures that all porcelain tiles supplied are of high quality, in accordance with the standards set by our partner manufacturers. However, the quality and characteristics of the tiles, including shade, tone, and texture, may vary depending on the manufacturer’s production processes.
2. Shade Variance: Due to natural variations in raw materials and the inherent manufacturing processes, tiles from different batches may exhibit variations in colour, shade, and texture. These variances are common in tile production and are not considered defects.
3. Batch Consistency: For optimal colour and shade consistency, it is recommended that all tiles for a single project be ordered from the same batch. Milestone Tiles Hub cannot guarantee that subsequent orders will match the shade and tone of previous orders if they are from different production batches.

Customer Responsibility:

1. The customer is responsible for ensuring the product meets expectations before installation:
2. Carefully inspect the product upon delivery to verify size, finish, and color match requirements.
3. For natural stone or variation-prone products, it is essential to mix tiles from different boxes/crates to achieve a balanced finish. Natural features such as pitting, veining, or minor chipping are normal characteristics.
4. The tiles must be installed in accordance with Australian building industry standards. Milestone Tiles Hub is not liable for issues resulting from incorrect installation or application.
5. Once the product is installed, it is deemed accepted by the customer or installer. No claims will be entertained post-installation by purchasing from Milestone Tiles Hub, you acknowledge and accept these terms and conditions regarding tile quality and shade variance.

Delivery

1. Delivery Timeline: Delivery will be made within 3-4 business days after 100% payment is received. This timeline may vary depending on external factors beyond our control, such as weather conditions or transportation delays.
2. Customer Responsibility: It is the customer’s responsibility to provide accurate information about the delivery location and ensure there is adequate space for the placement of pallets upon delivery. The delivery location must be accessible to standard delivery vehicles.
3. Placement of Pallets: Once the pallets are placed at the designated delivery location, Milestone Tiles Hub is not responsible for moving them again. If further relocation of pallets is required, additional charges will apply for any extra handling or movement requested.
4. Acceptance of Delivery: By confirming your order and making the payment, you agree to these delivery terms and conditions. Please ensure that someone is available at the delivery address to receive and inspect the goods upon arrival.

By proceeding with the purchase, you acknowledge and accept these delivery terms and conditions. Order Confirmation

1. Payment for Order Confirmation: A 50% non-refundable deposit is required to confirm and reserve your order. This deposit will be applied toward the total cost of your purchase.
2. Order Hold Time: Once the 50% deposit is received, the order will be reserved for a period of 21 days. After 21 days, storage fees of $25 Exc GST per week will be applied If the remaining balance is not paid within this timeframe, Milestone Tiles Hub reserves the right to release the reserved stock.
3. Final Payment and Delivery: Delivery will be scheduled only after 100% of the payment is received. Failure to complete the payment may result in delays or cancellation of the order.
4. Special Orders and Stock Availability: If the requested tiles are not currently in stock and a special order is required, customers must notify us at least 50-60 days in advance to book the product. Shipment timings for such orders may vary based on manufacturing and shipping schedules. For special orders, a non-refundable 50% deposit is required prior to production. Once production has started, the deposit cannot be refunded, and the order must be paid in full.
5. Acceptance of Terms: By placing an order and making the initial deposit, you agree to these terms and conditions regarding order confirmation, payment, and delivery timelines.

Breakage and Damage CLAIMS OR RETURNS

• Claims or requests for returns must be made within 7 days of pickup or delivery.
• No claims will be accepted once materials have been laid or installed.
• Returns are subject to Milestone Tiles Hub’s approval and will incur a 25% restocking and handling fee or a minimum of $250, whichever is greater.
• All freight costs (including return freight) are the responsibility of the customer, even if initial delivery was arranged by Milestone Tiles Hub.
• Refunds or credit notes will only be issued once the returned materials are inspected and approved at our warehouse. Returns will not be accepted for damaged goods, opened boxes, or products not in their original condition.

1. Inspection Requirement: Customers are required to inspect all boxes of tiles upon delivery for any visible signs of damage or breakage. Any breakage or damage must be reported to Milestone Tiles Hub before opening the box or proceeding with installation.
2. Reporting Breakages: Any claims regarding breakage or damage must be made immediately upon receipt of the goods and prior to opening the boxes. Please contact our customer service team with details and photographic evidence of the breakage.
3. No Refunds or Replacements After Installation: Once the tiles have been installed, Milestone Tiles Hub will not accept any claims for refunds, replacements, or exchanges, regardless of whether any breakage is discovered post-installation.
4. Acceptance of Terms: By purchasing tiles from Milestone Tiles Hub, you agree to inspect the tiles upon delivery and understand that refunds or replacements are not possible after the tiles are installed.

By confirming your purchase, you acknowledge and accept these terms and conditions regarding breakage and damage claims.