No Return Policy – Milestone Tiles Hub

At Milestone Tiles Hub, we are dedicated to offering premium-quality tiles at competitive prices. To maintain transparency and consistency, we have implemented a No Return Policy. Please review the details below carefully before making your purchase.

Policy Overview

1. All Sales Are Final: Once a purchase is completed, tiles cannot be returned or exchanged.
2. No Returns for Change of Mind: Returns due to change of mind, incorrect choice, or excess quantity are not accepted.
3. Batch Variations: Variations in color, texture, or size between production batches are normal and not considered grounds for return.
4. Inspection at Purchase/Delivery: Customers are responsible for inspecting tiles at the time of purchase or delivery to ensure they meet their expectations.

Exceptions to No Return Policy

Under Australian Consumer Law, you are entitled to a remedy (refund, repair, or replacement) if the tiles:

• Are faulty or defective due to manufacturing issues.
• Do not match the description, sample, or demonstration model provided.
• Are not of acceptable quality or unfit for their intended purpose.

If you believe your purchase meets any of the above exceptions, please contact us for assistance.

Customer Responsibilities

1. Confirm Before Purchase: Ensure all product details, including size, quantity, finish, and design, are correct before finalizing your purchase.
2. Inspect at Delivery: Upon delivery, inspect the tiles for any visible defects or discrepancies. Notify us immediately if there is an issue.
3. Storage and Handling: Properly store and handle tiles to avoid damage after purchase, as we cannot accept responsibility for damages caused by mishandling or improper storage.

Important Notes

• Custom or Special Orders: Custom-made or special-order tiles cannot be returned or refunded unless they are faulty or defective.
• Installation: Once tiles have been installed, we cannot process any returns or claims, even for defects, as installation is considered acceptance of the product.

For questions or concerns, please contact us at [email protected].

This policy is in accordance with Australian Consumer Law, ensuring fair treatment and clarity for both parties. Thank you for your understanding and cooperation.

Return Process

1. Contact Us: Notify us 14 days before purchase if your intention to return by calling or visiting the store.
2. Inspection: Returned tiles will be inspected to ensure they meet the eligibility criteria.
3. Refund Issuance: Once approved, a refund (40% restocking fee) will be processed using the original payment method.

Important Notes

• Delivery charges are non-refundable.
• You are responsible for arranging the return of tiles to our warehouse.